Applies to DateWize for iOS and Android
You can delete your DateWize account and its data at any time, from inside the App. This page explains how to do it on each platform, what deletion removes, what we may have to keep, and how to reach us if you can no longer open the App.
1. Delete Your Account in the App
On iOS
- Open DateWize and tap the Profile tab.
- Tap Settings, then Privacy.
- Tap Delete Account.
- Confirm when prompted. Deletion is permanent and cannot be undone.
On Android
- Open DateWize and tap the Profile tab.
- Tap Settings, then Privacy.
- Tap Delete Account.
- Confirm when prompted. Deletion is permanent and cannot be undone.
You are signed out as soon as the deletion is submitted. Deleting your account does not remove the DateWize app itself — uninstall it from your device separately if you want it gone.
2. What Deletion Removes
When your account is deleted, we remove the data tied to it, including:
- Your profile — name, bio, prompt answers, preferences, and the rest of your profile fields.
- Your photos.
- Your messages and conversations.
- Your matches.
- Your likes, and the notes you sent with them.
Once removed, your profile no longer appears to other users and cannot be recovered. If you want DateWize again later, you will need to create a new account.
3. What We May Retain
We do not keep a copy of your account for our own use. A limited set of records may survive deletion, and only where we have a specific reason to keep it:
- Safety and abuse records: Reports and moderation records — including reports other users filed about your account, and reports you filed about others — may be retained so that we can keep enforcing our Terms of Use, investigate ongoing safety incidents, and prevent banned users from returning.
- Legal and records-retention obligations: Where the law requires us to preserve records, or where we must preserve evidence in connection with a legal request or an investigation, we keep those records for as long as that obligation applies. This includes preservation required under our Child Safety Policy.
- Anonymized analytics: Aggregated, anonymized usage and crash data is not tied to your identity and may be retained, as described in our Privacy Policy.
- Backups: Data may persist briefly in routine system backups until those backups age out on their normal cycle.
Anything retained is kept only as long as it is needed for those safety and legal purposes, is not used to rebuild your profile, and is not used for advertising. Our full retention practices are described in the Privacy Policy.
4. If You Cannot Access the App
If you have lost access to your device or your account and cannot delete it yourself, email us and we will process the deletion for you:
ConnectIT Technologies
Email: datewizesupport@datewize.app
Website: connectitcorp.com
Please write from the BYU-Idaho email address (@byui.edu) you signed up with, so we can confirm the request is really yours. We may ask you for additional information to verify your identity before deleting an account.
5. Related Pages
- Privacy Policy — what we collect, how we use it, and how long we keep it.
- Terms of Use — the rules of the DateWize community, including termination.
- Child Safety Policy — our standards against child sexual abuse and exploitation.